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RETURNS

 

RETURN, EXCHANGE AND REFUND POLICY

We want you to love what you ordered, but if something isn’t right, let us know. We’ll give you a refund.  You can return items within 21 days of your order date. 

RETURN

For an easy return, please contact us and identify your order number and the style number you wish to return at: info@caracol.ca

IMPORTANT

**All items must not be worn. They must be returned in their original packaging with all the labels still attached. Clearance items are final sale and cannot be returned or exchanged.**   

You are responsible for the shipment of the returned goods. Make sure to wrap and seal carefully the package. Caracol cannot be held responsible for returned goods not received or damaged during shipment.

EXCHANGE

Since availability of the replacement item cannot be guaranteed, no exchange is possible. We highly recommend you to use the easy return method and place a new order of what you like.

REFUND

Upon receipt of the merchandise and usual verifications, reimbursement will be processed on the same mode of payment used on the order.  Shipping fees are not refundable.  Return shipping costs are the responsibility of the customer and are not covered by the reimbursement!

PRODUCT ACCURACY

If a mistake is made on your order, Caracol will collect and exchange the item. Mistakes should be notified within 21 days of your order date.

ANY QUESTIONS?
Please contact our customer service: info@caracol.ca

 

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